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MyJax is your connection to city services and information. Submit a request for service, check the status of your request or find answers to city related questions. One City. One Jacksonville, block by block ensuring quality of life for everyone.

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  • Waste Collection Service Changes – Advanced Disposal Services (ADS) and Republic dba SWS

    Attention residents in the ADS and SWS waste collection service areas: your collection schedule may be changing Jan 6. Due to rapid community growth, changes are being implemented to help the haulers provide quality services to Jacksonville...

  • Residential Waste Collection Schedule

    You can lookup your hauler schedule or create an account here at MyJax with your current address and your hauler schedule will display in My Info on the right side of the screen after you log in.

  • Submitting Waste Collection Requests

    We have updated the web site to make entering Waste Collection requests easier.  By answering a few questions you can create a new request. Step 1: Select “Waste Collection” from the list of Services Step 2: If you allow location services...

  • Public Records Requests

    You can find all information for public records requests under Public Records Request Information To make a request, choose Other Services - Public Records Requests, click the Submit Request button below or call (904) 630-CITY(2489)...

  • Solid Waste Frequently Asked Questions

  • Solid Waste Collection Quick Reference Guide

  • Waste Collection Service Changes - Waste Pro

    Attention residents in the Waste Pro waste collection service area: your garbage collection schedules may be changing Nov. 4. Due to rapid community growth, these changes are being implemented to help Waste Pro provide quality service to Jacksonville...

  • Schedule Tire or Appliance Collection

    Appliance and tire collection are for residential pickup only. Businesses cannot use this service.  You can open a service request to schedule your tires or appliances for collection.   The date for collection will be...

  • Waste Collection - What to Expect

    If today is your collection day your hauler has until 6pm to collect your waste or pick up your tires and/or appliances.  If your collection day has passed, you can open a missed collection service request for: Garbage Recycling Yard Waste...

  • Waste Hauler Service Standards

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  • HOURS OF OPERATION
    Monday - Thursday: 8 a.m - 5 p.m.
    Friday: 8 a.m. - 7 p.m.
    Saturday: 8 a.m. - 12 p.m.
    Closed Sundays and Holidays
    Phone   (904) 630-CITY (2489)    Email  myjax@custhelp.com